Frequently Asked Questions

We typically deliver within 5-7 business days across India. Metro cities may receive orders sooner, usually within 3-5 business days.

Yes, we ship to all pin codes across India. We partner with trusted logistics providers to ensure your order reaches you safely.

Shipping is free on all orders above ₹1,500. For orders below ₹1,500, a flat shipping fee of ₹99 applies.

Once your order ships, you will receive a tracking link via email and WhatsApp. You can also track your order from your account page.

Yes, all our products are dermatologically tested and safe for all skin types, including sensitive skin. We are SLS-free, paraben-free, and use gentle yet effective formulations.

It means our products have undergone rigorous clinical trials in certified dermatological labs in India. Our claims — like 48-hour hydration and 33.35% improvement in moisturisation — are backed by real data, not marketing speak.

Our products are cruelty-free and not tested on animals. Please check individual product pages for specific ingredient details regarding vegan suitability.

We use carefully selected ingredients that are SLS-free and paraben-free. Each product page lists the full ingredient deck. We believe in complete transparency — no hidden surprises.

Yes, every Eora product is free from SLS (Sodium Lauryl Sulfate) and parabens. We formulate with gentle, effective alternatives that are kind to Indian skin.

You can cancel your order within 24 hours of placing it. Once the order has been dispatched, it cannot be cancelled. Please contact us at connect@myeora.in for cancellation requests.

We accept returns within 7 days of delivery for unopened and unused products in their original packaging. To initiate a return, contact us at connect@myeora.in or message us on WhatsApp.

If you would like to exchange a product, please contact us within 7 days of delivery. We will guide you through the exchange process. Exchanges are subject to stock availability.

Refunds are processed within 5-7 business days after we receive and verify the returned product. The amount will be credited back to your original payment method.

Absolutely. Eora products are specifically formulated for Indian skin and tested in Indian climate conditions. Whether you live in a humid coastal city or a dry northern region, our products are designed to work for you.

We use carefully selected fragrances that are skin-safe and dermatologically tested. Our goal is to create a luxurious sensory experience without compromising on skin health.

While our products are dermatologically tested and gentle, we recommend consulting with your healthcare provider before introducing new skincare products during pregnancy.