Returns Policy
Returns, Replacement & Cancellations
We regret to inform you that we don't accept returns, exchanges, or refund requests on our products at this time. Once an order is placed, we are unable to cancel orders or modify addresses.
For any order-related queries or concerns, feel free to contact us at connect@myeora.in or WhatsApp us at +91 81064 12020 within 24 hours of receiving the order. We're here to work together to find a solution.
Please note that all orders are Final Sale during Eora sales on our site, and therefore are not eligible for refunds, replacements, returns or exchanges unless damaged (and notified within 24 hours of receiving the order). If you placed an order before a sale went live, we cannot cancel, modify, or price match it to the sale price.
FAQs
Can I modify or cancel my order after placing it?
Once an order is placed and processing has begun, we are unable to cancel the order, modify addresses, or update contact details.
Will I get a replacement if my product arrives damaged?
Yes. Please notify us within 24 hours of receiving the order at connect@myeora.in with your order number, an unboxing video or photos, and the batch number. Once the damage is confirmed, we will arrange a replacement.
Will you give me a return, replacement or refund if I bought a product through an authorised retailer?
Unfortunately, we cannot provide returns, replacements or refunds for products purchased at another retailer.
How can I get in touch for further assistance?
You can reach us at connect@myeora.in or WhatsApp us at +91 81064 12020 and our team will be happy to help.